Managing Professional Services – Simple, but Hard
Many design and technical professionals are attracted to complexity. Engineers, scientists, architects, and consultants often seek out larger and more complex projects – and eschew the simpler ones. These professionals are invigorated by using their experience, expertise, intelligence, and creativity to attack and solve challenging problems (particularly those that others can’t readily solve). With this paradigm, design and technical professionals envision that the opposite of simple is complex. Complex is good, interesting, and necessary. Simple is simplistic, unchallenging – and boring. In contrast, experiences in the business of the firm suggest a different model. Managing a professional services firm focuses […]