Month: July 2020

What to Do About Connecting with Clients Today

I remember this like it was yesterday. In early 2009, I was speaking at a conference of design and technical professionals – my focus on charting a path to business success in the deepening recession. Faces in that audience remain etched in my mind – their look of anxiety, lost confidence, shock, paralysis. No one knew what would come next, how to respond, or what to do. It was (particularly for firms on the front-end of design) a moment of epic uncertainty. Then, near the end of my remarks, an attendee rose with a comment: “I get what you’re saying here about the need […]

Navigating our Moment, and the Path Ahead

Jul 27, 2020adminUncategorized

As the global Covid-19 pandemic deepened this spring, and as each of us scrambled to adjust to a new (ab)normal – I (like many others) struggled with what to say and do to add value for clients, colleagues, and friends. Candidly I wasn’t in the mood for selling – anymore than I was interested in buying. Sure, my mailbox was stuffed each morning with the wailing voices of opportunists offering ‘the three things you must do now,’ or ‘the five keys to pandemic success’ or ‘how to pivot now’ (to God knows what). Undoubtedly, some of these folks had good stuff – but frankly, their timing […]